When the payment term of an invoice has expired, we will send multiple reminders by email and post. It sometimes happens that we do not yet receive payment and then we transfer the invoice to a collection agency. They will then contact you again with the request to transfer the amount due as soon as possible.
The letter states which invoice it concerns, what the amount owed is and to which account you must transfer this. Do not forget to mention the case number as a description when transferring the amount, because then your payment can be processed the fastest.
Is the invoice unknown to you? Then log in to My Cubes Hosting and click on Administration. Here you can find an overview of all your invoices.