Receiving a letter or notification from a debt collection agency can be concerning. At Cubes Hosting, we prioritize transparency regarding our billing policies, contracts, and payment handling.
This guide explains Cubes Hosting's policy regarding collection agencies, when collection procedures apply, and what steps you should take if you receive a notice.
1. Our Policy for Standard Prepaid Services (99% of Customers)
The vast majority (99.9%) of Cubes Hosting services—including Minecraft Servers, Game Servers, Web Hosting, VPS Instances, and Discord Bot Hosting—operate on a flexible prepaid basis with no long-term contracts (longer then 12 months).
- No Collection Letters for Standard Services: If an invoice for a standard prepaid server goes unpaid, your service is simply suspended and automatically canceled after a grace period. We NEVER send debt collection agencies or letters for standard non-fixed prepaid hosting services.
- No Hidden Fees: If you decide to stop using your game server, you can simply let the invoice expire or cancel it in your client panel without worrying about surprise debt collection fees.
2. When Are Collection Agencies Used? (Exceptions)
Debt collection procedures are strictly limited to rare, specific legal circumstances:
- Custom Fixed-Term B2B Enterprise Contracts: Custom business-to-business (B2B) enterprise contracts and custom SLA infrastructure agreements are managed and executed entirely by our parent company, Speetjens Media. Any collection proceedings regarding fixed B2B contracts are issued directly by Speetjens Media under signed terms.
- Unauthorized Payment Chargebacks & Fraud: For standard Cubes Hosting accounts, debt collection is only ever initiated in cases of intentional payment fraud or unauthorized bank chargebacks where services were actively delivered and consumed.
For standard non-fixed prepaid servers, no collection notices are ever sent.
3. What to Do If You Receive a Collection Notice
If you received a letter or email claiming to represent Cubes Hosting or a collection agency:
Step 1: Verify in the My Cubes Client Area
Log in to the My Cubes Client Area to review your active services, invoice history, and ticket messages.
Step 2: Beware of Phishing & Scams
Beware of fraudulent phishing emails pretending to be collection agencies. Never send payment to third-party bank accounts or click suspicious links in unsolicited emails before verifying with us.
Step 3: Open a Support Ticket
If you have questions about an outstanding invoice, a fixed enterprise contract, or a notice you received, open a ticket directly with our Billing Department:
Conclusion
Unless you signed a custom B2B enterprise contract or custom order agreement, Cubes Hosting never sends collection letters for standard prepaid game and web hosting services. If you ever have a question about an invoice, open a ticket in My Cubes and our billing team will gladly assist you!