Customer Support & Help Center
Search our knowledgebase for instant answers, or reach out to our support team during office hours.
Need direct help? Jump to Official Contact Methods ↓
Contact Our Support Team
Choose from our two official support options below to get assistance from our team.
Client Panel Ticket Desk
Submit an official support ticket via the My Cubes portal for account security, billing questions, server hardware requests, or complex technical issues.
- Direct connection to senior support staff
- Secure, account-verified support tracking
- Office hours support handling (CET/CEST)
Official Discord Server
Join thousands of server owners in our Discord community. Ask quick questions, chat with staff, or get assistance in public community channels.
- Real-time community & staff interaction
- Public support channels & server owner tips
- Live maintenance announcements & news
Before You Submit a Ticket
Follow these 4 simple steps to ensure your request is processed as smoothly and quickly as possible.
Check Knowledgebase
Search our documentation first for instant solutions to common questions and server setups.
Gather Service Details
Locate your server IP address, domain name, or service ID from your My Cubes dashboard.
Include Console Logs
Paste recent console log lines or crash dump files if experiencing technical errors.
Submit via Account
Submit your ticket using your registered Cubes account email for instant verification.
Our Support Commitments
Dutch Support Desk
Dedicated support team operating during standard European office hours (CET/CEST).
Official Ticket Tracking
Encrypted, client-verified support tickets ensuring privacy and account protection.
Self-Serve Knowledgebase
Comprehensive step-by-step guides and tutorials available 24/7 in our help portal.
Community Discord Hub
Connect with staff members and fellow server creators in our public community channels.
Node & Service Setup Help
Specialist assistance configuring game servers, web hosting plans, and domain DNS routing.
GDPR Privacy Protection
Privacy-first customer data handling in accordance with EU regulations and legal compliance.
We're rated
Excellent
Based on 135+ reviews as of July 2026 on
and
Featuring a curated random selection of our 3, 4, and 5-star customer reviews from Trustpilot and Google.
Great Service
"The price for the minecraft server was absolutely fantastic for the quality of the service received. The support was very kind and helpful. For anyone looking for a good quality economic server host..."
John Cliffwood
Sep 8, 2025
Good and cheap hosting=))
"I like cubes host, cheap services and great support, sometimes support takes a little bit of time to respond, but that's not that big of a deal. Tho I would like an option to upgrade or downgrade language versions in discord bot service, and maybe add ssh support:)"
GT DT
Nov 6, 2022
Great Service
"This particularly deserves 5 stars because the support team is fluent, supportive, and most of all experienced. Sharlet George Kurien is the one who helped me, i knew nothing of node and didn't know h..."
Jacob Allen
Dec 1, 2020
Support
"Very good help support"
MraK
Aug 23, 2024
Sharlet the CEO is very kind and always...
"Sharlet the CEO is very kind and always to assist you in anything!!!"
Player FiveM
Jul 12, 2024
Everything works fine and the customer...
"Everything works fine and the customer service is literally the best I have ever seen."
Gabriele Scarpioni
Jul 3, 2024
Support Service & Discord Hosting Service!
"5/5 service they reply to support tickets in less than an hour id like to thank someone very specific whos helped me with over 2 support tickets in a hour thank you a lot Sharlet. other than the support ticket the discord bot hosting service is extremely fast and affordable i will 100% recommend buying..."
Ray
Jun 12, 2024
Server was easy to set-up
"Server was easy to set-up and support helped with updating the server to latest beamng version with quick replies"
Nisumi
Apr 9, 2024
Amazing
"Amazing, Quick and Helpful support, Fantastic Hosting services as well. 10/10 all day!"
Bobby Cinquegrana
Mar 18, 2024
Minecraft Server
"I got problems with my Minecraft world and the support helped & fixed it for me! Very fast and good service. Thanks!"
obito
Feb 26, 2024
Fast and exceptional quality service
"Fast and exceptional quality service, problem resolved very quickly despite a busy service. Thank you for your seriousness!"
Dylan Bouquet
Dec 14, 2023
Excellent customer service and fast...
"Excellent customer service and fast response."
Jade Lotus
Dec 1, 2023
Best Experience!
"Hi! i am new to server making and i wanted to find a decent Java server to run Geyser which allows you to join the java server from bedrock. i had no clue really how to do this i also wanted to upload the world i was currently working on to the server. and again i could not work it out. i decided to..."
Darren Thorn
Jul 25, 2023
Spectacular service!
"Cubes Hosting offers great solutions for Discord bot hosting at fantastic price points, they can literally not be beaten with some of their lower-end tiers-- they have something for everyone! Not only are the servers very stable from my experience but the customer support is phenomenal regardless of..."
Daniel Shlusaver
May 23, 2023
Amazing service! Amazing Support!
"Amazing service. I have been hosting my bot and server through Cubes hosting for about a month and the response I get back is short and fast. I couldn't ask for a better hosting service. I will only be using Cubes from now on. Thank you guys!!"
Gunner Hoffard
May 3, 2023