Privacy Policy
Last Updated: 01-09-2026
Cubes Hosting (a subsidiary of Speetjens Media)
Thank you for using Cubes Hosting. We are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, how we use it, and the rights you have concerning your information when you use our website (https://cubes.host) and services. By using our Services, you agree to the practices described below. If you do not agree, please discontinue use immediately.
1. Information We Collect
We only collect information that is necessary to provide, secure, and improve our Services. This includes information you voluntarily provide to us, data we collect automatically, and the data you host on our servers.
| Data Category | What We Collect | How We Collect It |
|---|---|---|
| Personal Details | Names, emails, phone numbers, mailing/billing addresses, usernames, passwords, and optional company info. | Voluntarily provided by you during account creation or checkout. |
| Customer Hosted Data | Websites, files, databases, emails, Minecraft servers, game servers, and Discord bots you upload or run on our servers. | Uploaded and deployed by you through your hosting services. |
| Payment Data | Payment instrument details. Note: All payment data is securely processed and stored by our partners (Mollie and PayPal). | Voluntarily provided by you during checkout. |
| Automated & Log Data | IP addresses, browser type, operating system, referring URLs, device data, and timestamps. | Automatically collected by our servers when you access the Website. |
| Location Data | Country-level geolocation data derived strictly from your IP address. | Automatically collected specifically to prevent fraud during the order process. |
A Note on Customer Hosted Data: As a hosting provider, we act as a data processor for the content you host with us. We treat this data as strictly confidential. We do not generally inspect, use, or share your hosted files, applications, or databases unless explicitly requested by you for technical support, to maintain server integrity, or to comply with a binding legal order. However, we do utilize automated filters to detect outbound spam and will actively inspect files and server activity to investigate reported abuse cases or violations of our Terms of Service.
2. How We Use Your Information
We process your data based on legitimate business interests, the fulfillment of our contract with you, your consent, or legal obligations. We use your data to:
- Provide Services: Facilitate account creation, fulfill orders, process payments, and manage your active hosting services.
- Communicate: Send administrative information, respond to support inquiries, and request feedback.
- Ensure Security: Monitor for fraud, protect our Website, and enforce our terms and policies.
- Improve the Platform: Analyze usage trends and evaluate site performance (using anonymized/aggregated data where possible).
- Legal Compliance: Respond to legal requests, court orders, and prevent harm.
3. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We only share your data in the following specific circumstances:
Third-Party Service Providers We share necessary data with trusted third-party vendors who perform services on our behalf. We have strict data processing agreements in place with these parties:
- Datacenters & Infrastructure: Hetzner, OXXA (Server Data & Domain Registry)
- Payment Processors: Mollie, PayPal
- Analytics: Speetjens Analytics (Our self-hosted, privacy-focused, cookie-free infrastructure. Data remains entirely in-house and is never routed through external advertising networks.)
- Customer Reviews: Trustpilot
Business Transfers Your data may be transferred during negotiations of any merger, sale of company assets, financing, or acquisition.
Legal Obligations & European e-Evidence Orders We will disclose your information if legally required to do so by applicable law, court order, or governmental request.
- European e-Evidence Orders: Under Regulation (EU) 2023/1543, we are legally obliged to respond directly to data preservation or production orders from foreign EU judicial authorities within strict deadlines (often 10 days, or 8 hours in emergencies), without prior intervention by a Dutch court.
- Gag Orders: If we receive such an order, we may be legally prohibited from informing you about the disclosure to protect ongoing criminal investigations. By using our services, you acknowledge your data is subject to cross-border legal requests.
4. Cookies & Tracking Technologies
We use a minimal number of cookies to ensure our site and client portal function properly. All first-party cookies set by our website are strictly functional and required for the service to operate.
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
PHP Session (PHPSESSID) | Cubes Hosting | Essential session management (keeps you logged into the client portal via WHMCS). | Cleared on logout / Session end |
VISITOR_INFO1_LIVE | Google / YouTube | Estimates user bandwidth and tracks preferences on pages with embedded YouTube videos. | 6 Months |
YSC | Google / YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session |
Note: We currently do not respond to Do-Not-Track (DNT) browser signals, as no uniform technology standard has been finalized.
5. Data Retention & Security
We only keep your personal information for as long as you have an active account, unless a longer retention period is required by law (e.g., tax or accounting requirements).
Security Measures & Encrypted Backups While no electronic transmission is 100% secure, we implement robust technical safeguards to protect your data:
- Snapshot Technology: We securely capture the state of our servers every 12 to 24 hours.
- End-to-End Encryption: All backup archives are strictly encrypted before leaving our servers and remain unreadable at rest in off-site storage.
- Retention Tiers: Daily backups are kept for 7 days; weekly backups for 4 weeks; monthly backups for up to 6 months. Older archives are automatically and permanently destroyed.
6. Your Privacy Rights
Depending on your region, you have specific rights regarding your personal data. We will respond to all verified data requests within 30 days.
General & European (EEA/Swiss) Rights:
- You may request access to, correction of, or deletion of your personal data.
- You may object to or restrict our processing of your data.
- You may withdraw your consent at any time (this does not affect processing done prior to withdrawal).
- If you believe we are unlawfully processing your data, you may complain to your local data protection authority (EEA Authorities | Swiss Authorities).
California Resident Rights (CCPA/Shine the Light):
- You may request information, once a year and free of charge, regarding the categories of personal data we disclosed to third parties for marketing purposes in the prior calendar year.
- If you are under 18, you may request the removal of unwanted data you publicly posted on the Website.
How to Exercise Your Rights or Update Your Account: To review, change, or delete your user data, update your communication preferences, or deactivate your account, please contact us by opening a support ticket via our contact page.
7. Policy Updates & Contact Information
We may update this privacy notice periodically. The updated version will be effective as soon as it is published, indicated by the "Last Updated" date at the top of this page. We encourage you to review this privacy notice frequently to stay informed of how we are protecting your information.
If you have questions, comments, or wish to review, update, or delete your data, please contact us at: https://cubes.host/information/contact