Cubes Hosting (a subsidiary of Speetjens Media)

At Cubes Hosting, we strive to deliver high-quality services. If you are not completely satisfied with your purchase, this policy outlines your rights and our procedures regarding refunds, cancellations, and disputes.

1. The 72-Hour Money-Back Guarantee (Full Refund)

Every newly purchased hosting service includes a seventy-two (72) hour money-back guarantee. If you cancel within this window, you are eligible for a full refund, provided that all of the following conditions are met:

• The service has not been used for commercial purposes.
• The service was not paid for using Cryptocurrency, Tokens, or other Digital Assets.
• You have not violated our Terms of Service or any related agreements during your usage.
• The product is not a domain name or a non-refundable third-party service (see exemptions below).

2. 14-Day Statutory Right of Withdrawal (Applicable Consumers Only)

In compliance with European consumer protection laws, non-commercial customers residing within the European Economic Area (EEA) possess a 14-day statutory right of withdrawal (cooling-off period). This statutory right does not apply to customers residing outside of the jurisdictions where this is legally mandated.

Because our servers are provisioned and your service begins immediately upon purchase, the following rules apply for eligible EEA consumers:

• Pro-Rata Refund: If an eligible consumer requests a refund after the initial 72-hour window but before the 14-day period expires, we will issue a pro-rata refund. The refunded amount will be proportionally reduced based on the exact time the service was active and utilized.
• Commercial Exemption (B2B): If you register an account as a business, or if you use a standard consumer account for commercial purposes, the transaction is classified as Business-to-Business (B2B). Commercial use is defined as utilizing our services to earn money, either directly or indirectly. B2B transactions are legally exempt from the statutory 14-day right of withdrawal. For all commercial users, services are strictly non-refundable after the initial 72-hour window.

3. Discretionary Refunds & Technical Faults

Outside of the applicable refund windows mentioned above, all services are strictly non-refundable. However, if you experience a severely faulty service or accidentally ordered the wrong product, please contact our support team.

If we verify a legitimate technical fault on our end, we may, at our sole discretion:

• Offer a pro-rata refund.
• Provide a refund in account credits.
• Resolve the issue and credit the lost time back to your service.

Note: We reserve the right to subtract standard transaction costs from any discretionary refund.

4. Non-Refundable Items & Exemptions

The following products, services, and payment methods are strictly non-refundable and are excluded from both the 72-hour guarantee and the 14-day withdrawal period:

• Domain Names: Domain registrations are executed immediately to your custom specifications and involve strict commitments to registries. They are legally exempt from the right of withdrawal and cannot be refunded.
• Account Balance (Funds): Direct deposits made to add funds to your Cubes Hosting Balance are final and non-refundable.
• Purchases made via Account Balance: If you buy a service using your Cubes Hosting Balance, any applicable refund will only be returned to that balance, not to your original payment method (e.g., bank or credit card).
• Cryptocurrency: Payments made via crypto, tokens, or digital assets.

5. Chargebacks, PayPal Cases, and Disputes

We ask that you always contact our support team to resolve billing issues before escalating to your payment provider.

Initiating a forced chargeback or opening a PayPal dispute is a violation of this policy and will result in the following actions:

• Immediate and full suspension or termination of your account and all associated services.
• Permanent blacklisting from Cubes Hosting and Speetjens Media services.
• An administrative fee of €25 to €50 required to process any appeal or remove your account from our blacklist.
• We reserve the right to engage a collection agency to recover any lost funds, transaction penalties, or administrative costs resulting from a chargeback.

6. How to Request a Refund

To ensure your request is processed securely and efficiently, refund requests must be submitted through one of our official support channels:

• Open a ticket via the My Cubes Hosting client portal.
• Open a ticket via our official Discord Ticket Support.

Requests made via direct email, social media, or other undocumented channels will not be accepted. Once an eligible refund is approved, please allow up to 14 business days for the funds to be processed and returned by Cubes Hosting.